Client Survey Which doctor did you see? Dr. Scott Rovner Dr. Garrison Dr. Turkel Dr. Mursuli Was your call answered promptly and in a professional manner? Yes No Were you placed on hold for a prolonged period of time? Yes No Were you able to schedule an appointment at or near the time you requested? Yes No Did a staff member greet you when you arrived? Yes No What was your approximate wait time in the reception area? Less than 10 minutes 10-20 minutes More than 20 minutes Were the veterinary assistants/technicians knowledgable and careful with your pet? Yes No Were the details regarding your pet's medication clearly explained to you? Yes No Not Applicable If your wait time in the exam room was greater than 10 minutes, were you kept updated by staff? Yes No Was the veterinarian friendly and compassionate with your pet? Yes No Did the veterinarian provide appropriate and accurate information? Yes No If lab work was performed, did you receive the results in a reasonable amount of time? Yes No If you requested a phone call from a staff member, did you receive the call in a reasonable amount of time? Yes No Were all of your medical concerns addressed and answered to your satisfaction? Yes No Did you receive an estimate for your pet's services? Yes No Was our payment policy clear? Yes No Were you satisfied with the value of the services received? Yes No Would you recommend Roscoe Village Animal Hospital to your friends and famiy? Yes No Comments:Client name (optional) Email EmailThis field is for validation purposes and should be left unchanged.
