Client Survey Which doctor did you see?Dr. Scott RovnerDr. Cynthia GonzalezDr. Chris TriolaDr. GarrisonWas your call answered promptly and in a professional manner?YesNoWere you placed on hold for a prolonged period of time?YesNoWere you able to schedule an appointment at or near the time you requested?YesNoDid a staff member greet you when you arrived?YesNoWhat was your approximate wait time in the reception area?Less than 10 minutes10-20 minutesMore than 20 minutesWere the veterinary assistants/technicians knowledgable and careful with your pet?YesNoWere the details regarding your pet's medication clearly explained to you?YesNoNot ApplicableIf your wait time in the exam room was greater than 10 minutes, were you kept updated by staff?YesNoWas the veterinarian friendly and compassionate with your pet?YesNoDid the veterinarian provide appropriate and accurate information?YesNoIf lab work was performed, did you receive the results in a reasonable amount of time?YesNoIf you requested a phone call from a staff member, did you receive the call in a reasonable amount of time?YesNoWere all of your medical concerns addressed and answered to your satisfaction?YesNoDid you receive an estimate for your pet's services?YesNoWas our payment policy clear?YesNoWere you satisfied with the value of the services received?YesNoWould you recommend Roscoe Village Animal Hospital to your friends and famiy?YesNoComments:Client name (optional) Email PhoneThis field is for validation purposes and should be left unchanged.