Payment Policy

At Roscoe Village Veterinary Hospital, we are frequently asked about the costs of exams and services. Charges vary based on the type of visit and the needs of your pet; if requested, we are happy to provide you with a treatment plan at any time. 

Please note: Appointments are never required for emergency visits. If the patient must be seen immediately, an emergency exam fee will be charged. At the time of such visits, a member of our staff reviews all necessary services, options, and costs with you. If your pet is sick or injured we will always find a way to see them.  We always prioritize emergency patients!

We make every effort to maintain our schedule in a timely manner. On occasion we may need to re-schedule an appointment or may have routine, non-emergency appointments wait while we stabilize emergency patients.  If your pet is ill and needs to be seen urgently but is not a true emergency, we will make every effort to get you in as soon as possible. 

Payment Options

The veterinarians and staff of Roscoe Village Veterinary Hospital understand you want what is in the best interest of your pet. Sometimes the costs associated with these decisions can be difficult to understand. That is why we work to provide you with several options that will benefit your pet, allow for optimum quality of life, and enable you to feel comfortable with your choice.

To give you a better sense of the costs involved in treating your pet’s medical condition, your veterinarian will develop a medical treatment plan. This plan includes an approximate range of charges that may be incurred for services and procedures while your pet is hospitalized.

Prompt payment for services and products is expected at the time of service. If requested, clients will receive a treatment plan before any services are performed, which will give clients a cost range of the recommended medical treatment plan for their pet. A medical deposit (50%) will be required at the time of surgery or hospitalization.

While our hospital does not offer in-house payment plans, we do accept the following forms of payment:

  • Cash
  • Personal Check (via Telecheck)
  • Visa, MasterCard, American Express, Discover
  • Care Credit: a convenient financing plan that allows qualified applicants to divide payments over several months.
  • Pet Health Insurance
    • You are required to pay in full at time of service.   You will then submit your claim to your carrier for reimbursement.

Pet Insurance

While we still require you to pay your medical bill directly to Roscoe Village Veterinary Hospital at time of service, we are happy to help with any of the necessary paperwork that will streamline the reimbursement process from your insurance provider.

To learn more about pet insurance, visit our pet insurance page