Cancellation Policy

Roscoe Village Animal Hospital (RVAH) established our cancellation policies and procedures to ensure the highest quality of care for our clients and patients.  No-shows and late cancellations prevent other patients from receiving much-needed care; as such, we have implemented the following policies regarding no-shows and canceled appointments:

New Client Appointments: RVAH requires a $100.00 deposit for all new, first-time appointments at the time of scheduling.  This deposit is applied to your final invoice on your pet’s appointment day.  Please notify the hospital within 24 hours if you need to cancel or reschedule your appointment.  RVAH is happy to refund the cost of your deposit or leave it as a credit on your account until your next appointment.  If you cannot attend your scheduled appointment and fail to notify the hospital within 24 hrs, it will result in the forfeiture of your deposit.

Scheduled Appointments: RVAH respectfully requests that all clients arrive 10 minutes before their pet’s scheduled appointment to allow for unforeseen traffic delays and parking and allow time for check-in.  Please notify the hospital within 24 hours if you need to cancel or reschedule your appointment. 

Grace period: If you are running late for your appointment, please inform the office immediately.  You will be asked to reschedule your appointment if you are more than 10 minutes late. 

No Call No Show Appointments: For appointments that are missed without notification, a $100.00 deposit is required before scheduling your next appointment.  This deposit will be applied to your next visit.  If you cannot attend your rescheduled appointment and fail to notify the office within 24 hours for a second time, it will result in the forfeiture of your deposit.

Scheduled Procedures:  RVAH requires a surgical booking fee of $250.00 when scheduling your pet’s procedure.  This fee will be applied to your final invoice on your pet’s appointment day.  If you need to cancel or reschedule your pet’s appointment, you must do so within 48 hours of your scheduled time.  Failure to notify the hospital within this time or not showing up on the day of this appointment will result in the forfeiture of your deposit. 

RVAH will provide a specific and detailed estimate for all surgical and dental procedures no later than five days before your pet’s procedure. 

Thank you for your understanding and adherence to this policy.  As always, we greatly value all our clients and their pets.